It’s day eight on my Root test drive. If you’re following along with me, welcome back. If you’re new here, here’s the 411… I’ve had Allstate my whole life, have a great record, and am sick of the high premiums. I saw an ad for the Root car insurance app and decided to give it a go. That inspired this blog, and while trying it out, I found out Allstate is doing something similar with its Drivewise program, so I decided to run them both and see which served me better.
Root Customer Service Responded About Non-Tracking GlitchIn other news, I finally heard back from Root customer service about it intermittently behaving as if I had changed my settings and not tracking me. It took like four days or so to get a message back. Anyway, they don’t know what caused the issue and are forwarding the case to the engineering team, but suggested that if it is impacting my ability to be tested, I can delete the app and start the test drive over using a new email address. Hmm… So… I’m filing that little tidbit away for a rainy day. Nice to know there is a way to restart a test drive. However, I am sticking with this one, though I plan to do as little freeway/ rush hour driving as possible. For what it’s worth, Root has been catching all the drives that Allstate Drivewise has scolded me on and is missing my better drives, with the exception of one instance of “extreme braking,” meaning the Root glitch is not improving my score, but it could be hurting it because it’s missing good drives. Meh. I think I’ll get it back up to 10 again as long as I’m not out when the idiots are. Take the Root Test Drive with MeI’m logging the results of this experiment as I go, so as I write, I have no idea if Root will even give me a quote, nor what it will be. Keep checking back for updates if you want to hear how this ends or download the app for yourself.
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