On the second day of my Root test drive, I didn’t do a whole lot of travel. I dropped my kiddos off at school and headed home. No nap this time. Boo. I Must Be Doing OK...The app gave me what I think was a bit of encouraging news. The main screen changed to: “Nice. Everything looks good. Keep driving,” and if I clicked “View Driving Score,” I got an “Estimated Driving Discount Message,” telling me that “Based on things so far…” I could save 20-50%. Yay! However, at this point, the Driving Score page still said “We need more trips” and to “check back soon” for a score. Moreover, the nice happy indicators that were supposed to be showing me what I was doing well and what I needed to work on had not budged. The Errors BeganI started getting random errors that read: “Oops We’ve hit a roadblock. Your current settings won’t let us track your trips, which means we can’t determine your discount. To update your settings, open Settings and tap the Motion & Fitness toggle to turn it on.” That was odd, considering I hadn’t touched my settings and had been immobile all morning. I closed the app and restarted it again and it was fine. Still no driving score though. Customer Service Emailed Me BackRoot customer service emailed me back within 24 hours. Here’s what I learned:
The Errors ContinuedThe app is doing something odd in the background and keeps thinking I’m shutting stuff off that I’m not. I don’t know what’s causing it, but if it happens while I drive I guess that ride does not count. Side note: I wonder if I get a serious lead foot, if I can just shut off location services for a while and go 80. (Only kidding… sort of.) I Learned About Allstate Drivewise… and Signed Up for It TooAs I gathered info I needed to set up this site, I happened to log into my Allstate account. Apparently, they have an app that works similar to the Root car insurance app. The major difference is, it’s for existing customers, and it looks like you get a bill credit or cash which you can cash in every six months. Note to my Allstate agent: Had you told me about that feature when I told you I couldn’t afford my insurance, we wouldn’t be here now. Instead, I’m putting both apps head to head, to see which one saves me more. Follow Along on My Root Car Insurance Test Drive Adventure I’m writing this blog as I’m trying both products out and I have no idea how it will wind up. If you have experience with either product and want to share your story, click “Share Your Story” in the main menu. If you’re reading this after June 2018, you can also skip to the end of the blog to find out what happened or read along in sequence as I write.
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