I’m doing the Root test drive and am on day seven. I realized right after I started this that Allstate offered similar tech, so I decided to download both apps, compare them, and see who offered the best rates. Allstate Drivewise is a Liar
Meanwhile, Root Continues to Sweet-Talk MeRoot Would Be My Passenger Anytime, Will You?Yeah, I know. It’s only been a week and I’m already head-over-heels for Root. Relationships like this that come on strong usually fizzle out just as quickly, so maybe I’m getting too far ahead of myself. Time will tell. If you’d like to see where this goes, follow along as I update the blog, or you time-traveling gurus can skip ahead to the end if you like.
I also want to share the stories of others. So, if you’ve tried the Root car insurance app, Allstate “Liar” Drivewise, or something similar, click “Share Your Story” and tell me about it, so I can share it with the world.
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I’ve been doing the Root test drive and comparing it to Allstate Drivewise for about a week now, so I’m finally at a point where I think I know where it’s headed. It ain’t lookin’ good for Allstate, but it is, however, looking fabulous for ME. Root Says I’m a Perfect 10As of this morning, the Root car insurance app says I’ve got 2-3 weeks to go and thinks I’m scoring 10/10. That’s probably because it’s still glitchy and didn’t know I hit the brakes too hard on the freeway yesterday- either that or it’s not as picky as Allstate Drivewise. No word from customer service on the glitches which prevent tracking sometimes yet, but I’m tentatively excited about this.
Loyalty and Safety Mean NothingI have been with Allstate my whole life. Other than a single incident when I first got my license, have been accident-free. That’s nearly two decades of safe driving. I haven’t even had a ticket in about the same amount of time. Yet, I estimate that I’ve paid out about $36,000 in car insurance premiums in that timeframe. My word. Granted, none of us knows what the future holds, and that’s why we buy insurance, but that’s a serious chunk of change I’ve given Allstate. Instead of giving me a competitive rate, they’re keeping premiums high, which means the payment I make this month to them just might be my last. I feel kind of sad about ending such a long relationship with a company, but it’s clearly one-sided. *sigh* Side Note: Allstate Nailed Me for Speeding (Sort Of)I made one last trip out on Day 6, but it was another on the I-10 and US 60. Allstate’s Drivewise program cautions you not to go over 80mph, which gives a lot of wiggle room. The Root app says nothing about speed. I’m feeling comfortable enough having Big Brother ride beside me now that I’m driving regularly, so I moved with the flow of traffic, but watched my speed. I averaged about 70, but did creep up to 75 when I had someone tailgating me and couldn’t move over. Allstate claims to have clocked me at over 80mph twice. I’m calling BS on that one, Allstate. No way. I was aware and watching and my speedometer tends to be 1-2 mph over signs that check you, so I can guarantee I did not come close to doing 80. Whatevs. Root still says I’m a perfect 10. Call Shotgun on My Root Test DriveWanna see where this thing goes for sure? I do. I still have no idea if Root will give me a quote or what it will be. If I get one and it’s on par with what others are reporting, I will be saying goodbye to Allstate. I could know within a couple of weeks, so hop in the passenger seat and come along with me. You can also click “Share Your Story,” to tell us about your experiences with Root and Allstate Drivewise, and if it’s non-salesy and coherent, I’ll share it on the blog too.
*sobs* I penned a beautiful blog post and my computer crashed. Boo. I’m starting to think I’m the glitch and not Root or Allstate Drivewise. Anywho… welcome to the fifth day of my Root car insurance test drive. For those of you who are just joining us, I’m an average chick who lives in the Phoenix area. I’m an info junky, a bit of a tech geek, and want to save money on car insurance, so trying out the Root app was a no-brainer. I decided to share my experience as it’s happening. In the process of doing that, I discovered that my current car insurance company, Allstate, uses similar tech with its Drivewise program, so I’m running them both and doing a comparison. Here’s where I’m at so far. Root is GlitchyThe Root glitches have continued. I check my apps with OCD-like tenacity before and after each drive, so I can kind of sort of isolate when it hasn’t captured a trip because it pops up an error message. It behaves like I’ve changed my settings when I haven’t and then stops logging. I sent a message to Root customer service more than 48 hours ago and have not heard back. Allstate is GlitchyWhereas Root will not come back to life until I go into my settings, Allstate Drivewise has a mind of its own and logs intermittently. I never see errors since I enabled background app refresh for all apps, but sometimes it captures a whole trip, sometimes I get part of a trip, and sometimes I get none. Meh. Allstate Says I’m Guilty of Extreme Braking (And I’m Glad Root is Glitchy)Both apps track your braking habits. Root doesn’t tell you when you’ve screwed up, but it does have a sliding scale that indicates how you’re doing overall. Allstate Drivewise has an in-your-face map of each trip and adds a ginormous marker on the map when you mess up. My early morning trips were uneventful, but I had to run my kids out to their dad’s and he lives on the west side of Phoenix while I live in one of the suburbs east of it. It’s about an hour drive, depending on traffic, though I try to avoid rush hour when I can. For those familiar with the area, I was on the US 60 westbound where the two left lanes split off; one for the I-10 westbound carpool lane and another for the I-10 east. At the same time, the far right becomes an exit-only lane for Priest Drive, so you’ve got six lanes and four possible directions. People always mess up and wind up in the wrong lane, which makes this a particularly dangerous section because they’ll slam on their brakes or cut across several lanes at once. Also, the speed limit is 65mph, but most are going 75+. The moral of the story is, I got up to this split and the eastbound I-10 offramp was backed up about a half mile onto the 60, plus there was an accident in the left lane, as well as another accident a quarter mile up on the right. All this was at the tail-end of rush hour, or just after 7pm. Anyway, I had no way of knowing there were two accidents ahead, though I could see the backup start in the eastbound 10 exit. I reduced my speed some and had a safe distance between the car ahead of me and myself, but they slammed on their brakes, so I had to too. This was, apparently, a no-no in Allstate Drivewise’s book. Mind you, my phone sat on the passenger seat and didn’t move an inch, but it was enough that Allstate marked me down for an instance of “Extreme Braking.” There’s really no predicting this and it’s the nature of freeway driving, so it somewhat irks me that I’d get gigged for it, but whatever. I learned at my destination that Root had quit working, so it likely missed the issue, which… you know… I’m actually cool with. From Allstate Drivewise: “Hard braking events are defined as slowing down 8-10mph in one second. Extreme braking events are defined as slowing down >10mph in one second.” Root Doesn’t Care if I Use the Phone while DrivingDropping off my kiddos didn’t go great. The youngest was in tears and wanted to go back home with me, but also wanted to stay there for activities. In any case, it was a long, emotional farewell. As I got back on the freeway, my son called me via Facetime audio. I’ve been really mindful about using my phone in the car, but in this case, not answering was not an option, so I fell upon my sword, sabotaged my score, and picked up. We chatted for about ten minutes while I drove on the freeway. When he felt calm and good, we hung up. The cool news: It did not impact my score. Come Along on My Root Test Drive with MeI’ll be updating this blog as I continue my Root test drive and see if I can reduce my car insurance payments, so check back for updates.
I’m also going to be sharing the stories of others, so if you tried Root, Allstate Drivewise, or something similar, and you think the readers here could benefit from hearing how your experience went, click “Share Your Story” in the main menu. Welcome to day four of my Root test drive. I’m trying out the Root car insurance app because I’m hopeful it will save me some money. I’m also running the Allstate Drivewise app alongside it. Initially, I had hoped it might be a viable option to save money with my current car insurance company, but it looks like it won’t. However, I don’t know that for sure yet and I think it’ll be cool to see how the results compare and how each ranks me. Glitches Galore on RootRoot has decided, for whatever reason, that my settings are intermittently wrong, even when I don’t touch them and even when the app has not had an issue with them for a few hours. It looks as though it didn’t track my morning run to school, so I fired off a message to customer service this morning. No word back yet.
Keep Following My Root Test Drive and/or Share Your StoryI’m going to keep documenting this as I go, mostly because I’m a nerd and the tech intrigues me. If it intrigues you too, keep checking back for updates. I presently plan to do them daily, but if the apps stop being exciting, I’ll stop writing and wait for new developments.
In the meantime, I’m also glad to share the experiences of others. If you’ve tried Root, Allstate Drivewise, or a similar service, and you want to tell us about it, click “Share Your Story” in the main menu. I’m doing the Root car insurance test drive and on day three. To recap, I started this because I saw an ad for Root and heard there could be some major cost savings. That said, when I downloaded the app and started using it, I also realized my current company, Allstate, has a similar program called Drivewise which could lower my bill a bit too. I did a preliminary cost-comparison, and you can find that here, but the gist is that if I fall into the lower tier cost-wise with Root, they’ll still blow Allstate out of the water—perhaps by as much a $100 per month. So, I actually downloaded both apps and am using them at the same time and reporting the back here what my experiences are like. Both Allstate Drivewise and Root are GlitchyAs of this morning, the Root app says my test drive will take 6-8 weeks instead of 3-4 weeks. Last night, I realized the Allstate app was giving me errors saying there was a problem with the background app refresh. However, each time I’d go into the settings, the app refresh toggle would be set to “on” and faded, signifying I wasn’t allowed to turn it off. That’s pretty weird. I couldn’t do anything about it and repeated resets didn’t fix it. I took two drives this morning and didn’t really look at Root until after I was home from the second one. I think, at most, I spent 30 minutes behind the wheel, all on city streets. When I got home and checked Root, I realized I had the same error I was getting yesterday. It’s a generic error that tells me to fix my Motion an Fitness settings and that my rides aren’t being tracked. That’s a bummer because it means I probably wasn’t tracked during my morning drives. When I click the button to go to settings, everything looks ok. If I close out of the app and go back into it again, it’s fine. So, now I’m starting to wonder if this is an iOS issue; that perhaps Allstate Drivewise and Root are both flaking out because something’s up with the background app refresh- and nothing I can control via settings. Spoiler Alert: They’re unrelated problems. On the day I wrote this, I updated iOS (which did nothing for either app) and enabled background app refresh on Wi-Fi and cellular for all apps. The latter made Allstate Drivewise happy and the error warning disappeared. Root’s error continued on Day #4. I don’t know what’s causing the issue with it and have an email out to their customer service. Bye Bye Battery Life and DataMy home internet connection can sometimes flake out for a minute or so at a time, and when I can’t use the net well, I shut off Wi-Fi. Alas, I forgot I shut it off and now I’ve burned through a month of data in 3-4 days. Boo. Also, my phone used to go a whole day without a charge. I’m now having to charge it at least two, sometimes three, times a day. Double Boo. A Wired article says Root no longer tracks you once you’re insured, whereas Allstate’s program requires your tracking to remain on. So, it seems that for the sake of battery life and data, Root may be the better choice. Worse yet, the most I can hope for is a $38 savings per month with Allstate Drivewise, and most or half of that would probably go to paying for extra data, meaning Drivewise would be a wash at best. Boo. Allstate Drivewise Recognized My Afternoon Trip… Sort Of…Because of the errors and my delayed download, Allstate had not been tracking me thus far. However, I took an afternoon trip to a store that’s normally 15 minutes away via freeway, and one of my kiddos convinced me to stop for fast food on the way. The Allstate Drivewise app keeps a record of your trips and you can actually view them. Oddly enough, my trip record shows the trip to the fast food joint a mile away from my house, but not the second leg of the trip. I was really interested to see the data from Allstate because their app will tell you if you’ve done any hard braking or sped, whereas Root does not, and some of the Root reviews complain that they got denied because they drove on freeways in stop-and-go traffic and hit drive-throughs. Personally, I’m calling BS on those reviews. I’m betting those are the people who tailgate and drive like racecar drivers, sliding in and out of lanes, or drive aggressively. I don’t drive like that, so I’m eager to see if any rush hour traffic kills a score and those folks are right, or if they’re just bad drivers who got disqualified from Root because of that. Obviously, the two companies are unrelated, so their algorithms are going to be different, but I’m betting they’re similar enough that if Allstate tells me I’m driving bad, Root will have a problem with me as well, and vice versa. Time will tell. Follow Me on My Root Test DriveI’m documenting my Root test drive as I go. I don’t know at this point if I’ll even get a quote from them or if what they say will be compelling enough for me to make the switch from Allstate. However, I think sharing my story will help others, so I’ll continue journaling until I have enough info on both Allstate Drivewise and Root car insurance to make a decision. I’m also accepting guest posts and reviews from others who have tried Root or Allstate Drivewise, so if you’ve got something worthwhile to say, click “Share Your Story” on the main menu.
In Round One of Allstate vs. Root, I’m going to break down what my current Allstate bill is, what I think I will pay if I get cash back for using Allstate’s Drivewise program, and what I estimate my Root bill will be if I get a quote. My Current Allstate Bill: $164.23 per MonthI presently pay over $164/ mo for comprehensive coverage on my 2006 Chevy Uplander. This includes a Premier Plus discount for being accident-free for more than five years. My policy says I get a homeowner discount, but it’s not itemized, so I don’t think I’m actually receiving it. The total cost for six months is $1282.89, minus a $321.04 Premier Plus discount, so it’s $961.85 after. My current bill due is $164.23 for this month. Estimated Allstate Bill with Drivewise: $125.74 per MonthDrivewise will knock 3% off my bill just for using it, so that’s $38.49 over six months or $6.42 monthly. If I qualify for the full 15% discount for good driving, that’s $192.43 over six months or $32.07 monthly cash back, but they only give it back at the end of six months. In any case, I’m tabulating it as if it was part of a monthly discount even though it’s really not, meaning Drivewise could save me as much as $38.49 per month, bringing my bill to $125.74. Estimated Car Insurance Bill with Root: $60-80I’ve been scouring the net and haven’t found many people who actually say what their Root quote was. That said, most who do place their new bills between $60-80 each month for comprehensive coverage. I don’t yet know if it’s the exact same coverage, nor have I been offered a quote by Root yet, but it seriously looks like I could cut my bill by $100 per month over what I pay now, and about $45 less over the best Allstate could give me. Follow My Root Car Insurance Journey or Share Your StoryAs I write this, I’m still in the beginning stages of my Root test drive. I don’t know how it will turn out or whether I’ll even get a quote. However, I’ll keep sharing as I go.
I’m also glad to share your story too. If you’ve had an experience with Root, Allstate, or a similar product, click “Share Your Story” in the main menu and we just might feature it as a guest post. On the second day of my Root test drive, I didn’t do a whole lot of travel. I dropped my kiddos off at school and headed home. No nap this time. Boo. I Must Be Doing OK...The app gave me what I think was a bit of encouraging news. The main screen changed to: “Nice. Everything looks good. Keep driving,” and if I clicked “View Driving Score,” I got an “Estimated Driving Discount Message,” telling me that “Based on things so far…” I could save 20-50%. Yay! However, at this point, the Driving Score page still said “We need more trips” and to “check back soon” for a score. Moreover, the nice happy indicators that were supposed to be showing me what I was doing well and what I needed to work on had not budged. The Errors BeganI started getting random errors that read: “Oops We’ve hit a roadblock. Your current settings won’t let us track your trips, which means we can’t determine your discount. To update your settings, open Settings and tap the Motion & Fitness toggle to turn it on.” That was odd, considering I hadn’t touched my settings and had been immobile all morning. I closed the app and restarted it again and it was fine. Still no driving score though. Customer Service Emailed Me BackRoot customer service emailed me back within 24 hours. Here’s what I learned:
The Errors ContinuedThe app is doing something odd in the background and keeps thinking I’m shutting stuff off that I’m not. I don’t know what’s causing it, but if it happens while I drive I guess that ride does not count. Side note: I wonder if I get a serious lead foot, if I can just shut off location services for a while and go 80. (Only kidding… sort of.) I Learned About Allstate Drivewise… and Signed Up for It TooAs I gathered info I needed to set up this site, I happened to log into my Allstate account. Apparently, they have an app that works similar to the Root car insurance app. The major difference is, it’s for existing customers, and it looks like you get a bill credit or cash which you can cash in every six months. Note to my Allstate agent: Had you told me about that feature when I told you I couldn’t afford my insurance, we wouldn’t be here now. Instead, I’m putting both apps head to head, to see which one saves me more. Follow Along on My Root Car Insurance Test Drive Adventure I’m writing this blog as I’m trying both products out and I have no idea how it will wind up. If you have experience with either product and want to share your story, click “Share Your Story” in the main menu. If you’re reading this after June 2018, you can also skip to the end of the blog to find out what happened or read along in sequence as I write.
If you’ve decided to get the Root car insurance app, setting it up is super easy. Here's a quick overview as well as how I overcame some blips during my signup process. 1) Go to the Root Car Insurance site.Go to the Root site by clicking this link. (Please use that one instead of going straight to it. The link gives us both $25 if you drive well enough to get a quote from them.) 2) Sign up and download the app.You can get an iOS or Android version. 3) Add your personal info.Input a few basic details about yourself, including your driver license info. The app has a feature that is supposed to capture your driver license info via the phone camera. It did not work despite repeated attempts on my iPhone, but entering my DL number took like ten seconds, versus the five minutes I spent trying to use the photo option. Root is crazy smart. It’ll automatically know your vehicles. They do not ask for any kind of payment info up front. 4) Add drivers.Add more drivers if you’ll be insuring others in your household. 5) Give permissions.Enable Location, Motion & Fitness, and Cellular Data if you’re using iOS, like I was. Android users, you’re on your own. Word to the wise, if you get stuck like I did and the app does not take you to the right place to enable Motion, you’ll need to go to: Settings>> Privacy>> Motion & Fitness Then, enable Fitness Tracking. If Root appears in the list below, enable it. If it doesn’t, close settings, then close the Root app, and go back into the Motion & Fitness section again. If it’s there, enable it. If it’s not, open Root again and check for the prompt. I had to do a little back and forth to get it to play nice. 6) Drive.Root will track you in the background and monitor how you drive for a few weeks. If you’re a good driver, Root will provide you with an insurance quote, which will hopefully save you some cash. I decided to try Root car insurance because my car insurance premium payments were too dang high. I’ve had had Allstate my whole life and have been loyal to them. I’ve obviously known other auto insurance companies existed, but I was afraid to take the plunge because I worried that any other company wouldn’t provide the same level of service. After all, the last thing anyone wants is to be stuck with a non-responsive insurance company when you really need them. At the end of the day, though, I’m not sure Allstate is as loyal to me as I am to them, and when I learned I might be able to cut my car insurance bill in half, I had to give it a shot and see. I downloaded the app and decided to take it for a trial run. My StatsMe: 36-year-old divorced woman Location: Somewhere in the Phoenix metro area Record: My only accident was nearly two decades ago and I have no tickets Vehicle: 2006 Chevy Uplander (Current KBB value under $2,000) Premium: My Monthly Allstate Bill is $164.23 I Don't Want to Leave AllstateEven when I was a teenager, I was on my mom’s Allstate plan. When I moved out on my own, I kept the same agent. We were on a first-name basis and I always found the office to be personable, friendly, and down-to-earth. They helped me cope with my first, and only (knock on wood), car accident. When I got married, I moved onto my husband’s insurance policy. His family had the same agent for more than 20 years and the office was only a couple blocks away from my old agent. There’s a lot of history there. I know and trust my agents to do right by me. My agent was also the first person I called during my divorce and I had to start creating all my own independent accounts. To this day, I remember crying intermittently through the call and the compassion my agent showed me. I sincerely hold Allstate in high regard. Allstate Could Have Done Better By Me As much as I love Allstate and as loyal to the brand as I am, not everything has been sunshine and roses. It didn’t occur to me to try Root car insurance or any other options until I saw an ad recently, and then I seriously started wondering if I was with the right company for me. Allstate Wasn’t There When I Needed Them A few years ago I was locked out of my car. I had just dropped my son off at daycare, got in my van to leave, and started the engine, then I realized the sliding back door wasn’t closed all the way. I hopped out of the driver’s seat and walked around the van, closed the door, and heard the click of the auto-lock. Yup, I was locked out and the engine was running. Not to worry, or so I thought, I had roadside assistance. Only, roadside assistance couldn’t find my account. They said it had been cancelled. So, I had to pay someone to come out and pick the locks, at over $100. When I got home and got access to my documents again and verified I had and was still paying for roadside assistance, I called again. Only, the second rep found my account right away and confirmed I should have been covered. My only recourse was to submit my bill to Allstate and wait for repayment, but, of course, Allstate’s allowable fee was significantly less than I had paid, so I not only had to wait for payment, but had to eat some of the cost as well. This was a genuine hardship because my husband had moved out just a few weeks prior and I was still scrambling to keep the kids fed. Allstate Won't Help Me Reduce My BillDespite having what I would call a good relationship with my agent, I still don’t feel like they have my best interests at heart. Cost is a recurring theme here. I first attempted to get my bill reduced a little over a year ago when I learned that Allstate had a program that would offer a discount if you let them monitor your driving with a device that hooked up to your car. I called my agent and asked for the device but was told I couldn’t install it until my policy renewed. Well, my policy auto-renews, so I never found the sweet spot to go in and have it done, thus effectively preventing me from ever seeing that discount. Despite my contact with them, they never suggested any alternatives to help lower my bill. A couple months ago I had a major unexpected repair bill for my van and I had trouble paying several bills that month and the month after. My Allstate plan was one that fell behind. Mind you, I’ve never had a payment problem in the 20 years I’ve been with them, but this time, I did receive a notice that my policy might be cancelled if I didn’t pay up soon. The email came in outside normal business hours, so I fired off an email to my agent, who was actually kind enough to reply that night and tell me not to worry- that I had some time and they’d call me the next day. They did, and I explained my situation. They reassured me I still had something like two weeks before I was in trouble, then tried to get me to bundle other policies to save money. I wasn’t in a position to bundle for reasons I won’t get into here, so that was a no-go. What my Allstate agent failed to mention was that the mishap would cost me my “good payer discount,” which increased my monthly bill by about $15. What my Allstate agent also failed to mention was that they have a new program called Drivewise, which might also help me lower my bill. I only just now discovered the program exists because I went online to grab a copy of my policy for this blog. It’s Now a Battle: Allstate Drivewise vs. Root Auto Insurance I’m only on the first day of blogging and have already changed course. I’m not only going to try out Root auto insurance to see if it can save me money, I’m going to compare it to Allstate’s similar Drivewise program. Follow Me as I Try Root Car Insurance As I write this, I’ve technically had the Root car insurance app for three days, and have just now realized it would make an epic blog to share my story with others who are considering taking the plunge. I’m going to be documenting my experiences in real time, as I try Root car insurance and compare it to Allstate Drivewise. My results may not be your results- this is my personal journey and experience. However, I also welcome Root and Allstate Drivewise reviews from readers, and I’ll be uploading ones that appear legit, readable, and relevant as I go too. Please check back for updates and use the link in the main menu to share your personal experience too!
I didn’t drive the first day I downloaded the Root app, so by the next day I was totally chomping at the bit to see it in action. My first drive with the app on was a quick two-mile round trip to take my kiddos to school in the morning. I made the drive and checked my phone when I got home. Nothing. So, I took a nap and checked it an hour or so later. (In my defense, I worked until 3am that morning, so I’m not a total bum. lol)
Second TripMy second trip of the day was to an appointment about ten minutes away by freeway. I tossed my purse with my phone in it on the passenger seat and headed out. I drove insanely cautiously in the slow lane (which travels at a minimum of about 70mph here in the Phoenix area if you don’t want to be rear-ended). Midway there, I realized I had some pretty ferocious dragon breath and decided to fish some gum out of my purse, but the gum was elusive, and I started shaking my purse about trying to dislodge it from its hiding place… that’s when it hit me. OMG the app probably thinks I’m on a crash course ramming into everything in sight, when really, my eyes are still on the road (HONEST!) and I’m driving well. Shoot! It’s barely into the first day and they’ve got enough data to unequivocally know I’m a menace to society. Forget any potential savings… I’ll be lucky if they don’t alert the authorities about the madwoman cruising through the Phoenix suburbs. I reluctantly give up on the gum and continue on to my destination, giving my phone sideways glances as I go, curious to know if I’ve already been denied, but too afraid to look at my phone and be labeled as a bad driver for touching it while the vehicle is in motion. Upon my arrival, I check my phone anxiously… nothing. By the time I left my appointment 90 minutes later, still nothing. And when I got back home, even still more nothing. Come on, Root! Don’t give me the silent treatment! It wasn’t until later in the day that the app updated my timeline. 3-4 Weeks to Go! Third TripIn the evening, I hit the grocery store and decided to go visit a friend who lives about 20 minutes away. I almost never drive as much as I did this day, let alone in the evening hours. I’m a bit of a recluse. Traffic was touch and go. Even if you allow ample stopping distance on the freeway here, people will still cut you off or slam on their brakes because they realize at the last minute they’re supposed to be taking an exit or whatever. I seriously began to wonder if I should even be on the freeways at all while the test drive was underway, but then quickly realized there was no way on earth I could avoid them for a whole month. Email to Customer ServiceBy the end of the day, I was seriously starting to wonder if everything I had ever done or known about driving was wrong. I had also begun to worry if my phone was my new arch nemesis. Could the tech be trusted? Did I already ruin it by jostling my purse? Using the speakerphone while I was in a parking lot? Driving on the freeway? Did it matter that the phone was on the seat next to me during the first drive, in my purse for the second, and in my back pocket while I drove to the store? Surely these things mattered and impacted the tech inside the phone somehow. Maybe I needed one of those fancy holders like Lyft drivers have. Or maybe, I should give up driving altogether. I emailed customer service to ask them all this, and also just how much damage would happen to my non-existent score if I passed my phone off to my kids while I was driving… I mean, if the app can tell who the driver is, can it tell when it’s not me holding my phone? Paranoia had set in.
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